Job Title: Customer Service Advisor
30-minute paid lunch.
💸Rate of pay:
-You will be accountable for a core range of our customers, prioritising and managing their service/faulty queries in Zendesk.
-Review all claims against our returns policy, offering a solution to the customer or an explanation of any refusal.
-Work with the CS Team to ensure that we are all working within our SLA and all customers are being responded to within 48 hours.
-Log faulty and damaged claims on Xsuite, acknowledge back to the customer, release collection paperwork for faulty/damaged claims, raise replacement order items.
-Raise returns credits once we have the supporting paperwork confirming uplift of the faulty/damaged item(s).
-Raise any compensation credit notes that have been agreed with customers.
-Keeping the customer updated through to final resolution.
-Displays extensive knowledge about products and services.
-Respond to phone and email queries and complaints in a timely manner and in accordance with the company Customer Service Policy.
-Maintain the Customer Services systems on X Suite and K: Drive.
-Collate information from the customers regarding faulty or damaged goods including PD numbers and photos.
-Maintain records of all responses for spare parts, replacements and Homeserve attendances.
-Fully proficient in the use of Microsoft Outlook, Word and Excel.
-A passion for delivering high levels of customer service with the ability to show genuine empathy.
-Excellent communication skills, both verbal and written.
-Keen attention to detail.
-Organised with the ability to balance priorities.
-An adaptable, friendly team player.
-Axa Health Cover.
-Free tea and coffee.
📧To apply, please send your up-to-date CV & Cover Letter to:
Contact us on:
📲Corby: 01536 402004
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🦊APPLY VIA OUR WEBSITE – https://fox-resourcing.co.uk/job-search/